Team Culture & Process
Heads in the Clouds Meet the Complainers
CIOs care about networking. Servers, switches, routers — and maybe, once in a while, the social kind too.
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resources.
Practical thinking for IT leaders who are done guessing. Architecture, leadership and the people behind your systems.
IT Leadership & Strategy
What’s a Pareto Distribution and Why Should a CIO Care?
You don’t need to be a mathematician to use this. You just need to know it exists, and that it’s probably already shaping your department right now.
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Team Culture & Process
Firefighters vs. Turtles — What’s Your Reward Model?
Every IT department has its heroes. The SWAT team that swoops in when the production database goes down at 2 a.m.
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IT Strategy & Application Design
When Is It Too Much Investment in an Enterprise Application?
The pitch is always good. The sales team walks you through the platform and every feature speaks directly to a problem you have.
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IT Leadership & Strategy
When App Support and Infrastructure Actually Work Together
Most IT shops have a quiet rivalry between application support and infrastructure. Different priorities, different tools, different definitions of “done.” But every once in a while, two teams stop guarding their turf and solve something that neither could solve alone.
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IT Leadership & Strategy
No Pain, No Gain — Finding Your IT Staff’s Real Pain Points
Every IT shop has them. The recurring tickets, the workarounds nobody documents, the late-night calls that everyone shrugs off as “just how things are.” If you’re not actively hunting for these pain points, you’re letting them compound.
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IT Leadership & Strategy
When Performance Is Measured, Performance Improves
Good KPIs connect organizational goals with the work your team does. This article explores accountability, baseline metrics, and reporting that help teams learn and improve.
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IT Strategy & Application Design
DYI projects have something in common. Can you guess?
There’s an owner, preferring to do the job themselves. Have you asked: Are there tasks done in our IT shop that we could offer up as self-serve services?
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IT Leadership & Strategy
You hired a hotshot. Amazing!
Well. Let me give you some background on this fellow.
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Data & Analytics
Data. Is it your organization’s repository for change?
Part 1 of a 3-part post on your data. Data is primarily about people and their changes over time.
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